Yes Chef AI · Legal
Terms of Service
The contract for business use of the Yes Chef AI software service.
1. Who we are and what these Terms cover
These Terms of Service (Terms) are the contract between Yes Chef AI Ltd (company number 17117657) (Yes Chef AI, we, us) and the business customer that uses the Service (Customer, you).
The Service means the Yes Chef AI website at yeschefai.co.uk, the Yes Chef AI application, and related software features we make available to the Customer, including recipe, nutrition, due-diligence, audit, evidence and AI-assisted tools according to the Customer's selected plan.
The Service is offered to businesses and professional users. The person who accepts these Terms confirms that they have authority to bind the Customer. If you use the Service as a consumer, nothing in these Terms affects rights that cannot lawfully be excluded, including under the Consumer Rights Act 2015.
2. When the contract is formed
A contract is formed when the earlier of the following occurs:
- an authorised person creates an account for the Customer and accepts these Terms (including through email or Google sign-in); or
- the Customer completes checkout for a paid plan and the payment provider confirms the order.
Plan names, prices and billing interval shown at checkout form part of the contract for those commercial details. There is no separate Order Form template in the Service unless we issue one in writing for a particular Customer.
3. Order of documents
If documents conflict, they apply in this order, to the extent of the conflict:
- the Data Processing Agreement (DPA), for processing of Customer Personal Data;
- commercial details actually displayed and accepted at checkout (plan, price and billing interval) or in a written Order Form we issue for that Customer;
- these Terms;
- the Privacy Policy and Cookie Policy, which describe how we handle personal data and similar technologies and are not intended to change the commercial bargain except as required by law.
Checkout or an Order Form may change price, plan and billing interval. They do not change the DPA, the liability clauses in these Terms, or the food-safety, allergen, nutrition and AI risk allocation, unless a document signed by both parties expressly says so.
4. Licence to use the Service
We grant the Customer a limited, non-exclusive, non-transferable, non-sublicensable right for its authorised users to access and use the Service during the subscription period, solely for the Customer's internal business purposes and in accordance with these Terms and the selected plan.
We remain the owner of the Service, software, design, documentation and related intellectual-property rights. The Customer does not acquire any right except the licence in this clause. Usage allowances shown for a plan (for example AI generation or calculation limits) apply as displayed for that plan.
5. Accounts and authorised users
The Customer is responsible for account information, for deciding who is an authorised user, for keeping credentials and access tokens secure, and for activity carried out through its accounts. The Customer must ensure that users have lawful authority to upload the data they enter and appropriate training for the tasks they perform in the Service.
The Customer must tell us promptly if it believes an account has been compromised. We may require users to complete identity or security checks that are reasonably necessary to protect the Service.
6. Customer Content
Customer Content means information, records, files, images, prompts and other material the Customer or its users enter, upload, import or generate in the Service, including recipes, ingredients, allergen records, due-diligence and temperature records, audits, corrective actions, evidence, staff and worker details, and related operational information.
The Customer retains its rights in Customer Content. The Customer grants Yes Chef AI a limited licence to host, store, process, transmit, display and back up Customer Content only as needed to provide, secure and support the Service, to comply with law, and as described in the DPA.
The Customer is responsible for the completeness, accuracy, currency and lawful use of Customer Content, and for having all rights and consents needed to provide it. We do not claim ownership of Customer Content. We may remove or disable access to material that we reasonably believe is unlawful or presents a security risk.
7. Food safety, HACCP and regulatory use
Yes Chef AI is a software provider. It is not the Food Standards Agency, an Environmental Health Officer, a certification body or a legal adviser.
The Service may help the Customer structure records, identify gaps, prepare evidence and manage food-safety workflows. Use of the Service does not itself mean that the Customer is legally compliant, that a HACCP system is adequate, that an inspection will succeed, that a food-hygiene rating will be achieved or retained, or that a food-safety incident will not occur.
The Customer remains responsible for selecting and implementing procedures that fit its actual operation, keeping them under review, and meeting requirements that apply to its premises and jurisdiction. Operational decisions remain the Customer's.
8. Allergens
The Customer is responsible for obtaining and checking current ingredient and supplier information, assessing substitutions and cross-contact risk, and verifying allergen information before relying on it or communicating it to diners or other third parties. The Service provides tools for managing this information. It does not replace supplier verification or the Customer's allergen obligations.
9. Nutrition and calorie information
Nutrition and calorie results may depend on ingredient data, quantities, yields, portions, preparation assumptions and Customer Content. Where the Customer publishes or uses nutrition or calorie information to meet a legal requirement, the Customer remains responsible for checking that the information and method are suitable for that requirement.
10. AI-assisted features
Some features use artificial intelligence, extraction, inference or automated calculation. Outputs depend on the data and context available and may contain errors or omissions. The Customer must review outputs before relying on them where accuracy matters operationally, legally or commercially. An automated output is not regulatory or professional approval.
Prompts and source material may be sent to our AI providers to deliver the requested feature. The Customer must not include personal data in prompts unless it is necessary for the requested task, and must not use AI features to make solely automated decisions that produce legal or similarly significant effects about an individual.
11. Acceptable use
The Customer must not, and must not allow users to:
- use the Service unlawfully or in a way that infringes another person's rights;
- attempt unauthorised access, interfere with security, introduce malware, or probe the Service except with our written permission;
- share credentials or circumvent plan limits, authentication or access controls;
- scrape or bulk-extract the Service except as the Service itself permits for the Customer's own records;
- reverse engineer the Service except where applicable law allows it and then only to that extent;
- represent that Yes Chef AI, the Service, or any output is a regulatory approval, certification, inspection result or professional sign-off; or
- use AI features to generate or spread unlawful, harmful or misleading content.
12. Fees and payment
Fees, plan features and the billing interval for a paid plan are those displayed for that plan at checkout. Marketing pages currently show monthly prices in British pounds (GBP), with applicable VAT included in the displayed amount. The amount the Customer must pay is the amount presented and accepted at checkout.
Paid plans are billed as recurring monthly subscriptions through our payment provider, Stripe, unless checkout for that order shows a different interval. The subscription continues until it ends in accordance with clause 22.
Tax is charged only as actually presented at checkout. Marketing pages display monthly prices with applicable VAT included. These Terms do not state a VAT percentage. The Customer is responsible for taxes that are properly chargeable to it beyond the amount accepted at checkout.
Unless a written agreement with us says otherwise, fees are payable in advance for each billing period shown at checkout. If a payment fails, we may notify the Customer and may suspend paid access after the Customer has had a reasonable opportunity to update the payment method. We do not describe refund, trial, minimum-term or cancellation-deadline rules in these Terms because those commercial details are only those shown at checkout or agreed in writing.
13. Changes to the Service
We may update the Service to improve security, performance, reliability or functionality, to meet legal requirements, or to develop the product. We may add, modify or replace features.
If we make a change that materially reduces the paid core functionality of the Customer's then-current plan, we will give reasonable notice and, where the Customer is on a paid subscription, the Customer may end the subscription by the means then available (see clause 22) before the change takes effect. We do not promise that any particular feature will remain available indefinitely.
14. Availability
We aim to provide a reliable Service but these Terms do not include a service-level agreement, uptime percentage, service credits or support response times unless a written Order Form signed by both parties says so.
Access may be affected by maintenance, security work, internet failures, Customer systems or third-party outages. We will take reasonable steps to restore service where the interruption is within our control.
15. Intellectual property and feedback
Yes Chef AI and its licensors own the Service and all related intellectual-property rights. The Customer owns Customer Content. If the Customer or a user gives us suggestions about the Service, we may use that feedback without obligation or payment, provided we do not identify the Customer without permission.
The Service may include third-party components under their own licences. Those licences continue to apply to those components.
16. Confidentiality
Confidential Information means non-public information a party discloses in connection with the Service that is identified as confidential or that a reasonable business person would understand to be confidential, including Customer Content, account credentials, non-public product information and these commercial arrangements.
Each party must use the other party's Confidential Information only to perform the contract, and must protect it with at least the care it uses for its own similar information, and in any event reasonable care. Disclosure is allowed to personnel, professional advisers and service providers who need it and are bound by confidentiality obligations, and where the law or a regulator requires disclosure (in which case, where lawful, the disclosing party will give notice).
Confidential Information does not include information that is public other than through breach, that the receiving party already knew lawfully, that is independently developed, or that is received from a third party without a confidentiality duty. These confidentiality obligations continue for three years after the contract ends, and indefinitely for trade secrets while they remain trade secrets.
17. Data protection
Each party must comply with UK data-protection law that applies to it. Where we process personal data on the Customer's behalf, the DPA forms part of these Terms. Our handling of personal data as a controller is described in the Privacy Policy.
18. Third-party providers
The Service uses specialist providers for hosting, database and authentication infrastructure, payments, email delivery and, where the Customer uses relevant features, AI processing and document extraction. We remain responsible for selecting and managing our providers as required by the contract and applicable law. We are not responsible for independent third-party services that the Customer chooses to use outside this contract.
19. Warranties
We warrant that we will provide the Service with reasonable care and skill. Except as stated in these Terms, and to the extent permitted by law, we do not give other warranties. In particular, we do not warrant that the Service will be uninterrupted or error-free, or that it will achieve any regulatory, inspection, rating, commercial or operational outcome.
The Customer warrants that it will use the Service in accordance with these Terms and that Customer Content and the Customer's use of the Service will not infringe applicable law or third-party rights.
20. Liability
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.
Subject to the previous paragraph, neither party is liable for: loss of profit, revenue, business, goodwill or anticipated savings; or indirect or consequential loss; in each case whether arising in contract, tort (including negligence) or otherwise, and whether or not foreseeable.
Subject to the two previous paragraphs, Yes Chef AI's total aggregate liability arising out of or in connection with the Service in any 12-month period is limited to the greater of (a) the fees the Customer paid or was due to pay for the Service in the 12 months before the event giving rise to the claim, and (b) one month's then-current fee for the Customer's plan as last shown at checkout. This cap is a commercial allocation of risk for standard-term B2B use of the Service.
We are not liable for loss caused by inaccurate or incomplete Customer Content, unauthorised use of the Customer's accounts, failure to keep supplier or regulatory information current, or reliance on an output that the Customer was required to review under these Terms.
The Customer will indemnify Yes Chef AI against third-party claims, damages and reasonable legal costs arising from Customer Content, the Customer's misuse of the Service, or the Customer's representation that the Service or an output is a regulatory approval or professional sign-off, except to the extent the claim is caused by our negligence or breach of these Terms.
21. Suspension
We may suspend access, in whole or in part, where reasonably necessary:
- to address a security threat or suspected unauthorised access;
- because of unlawful use or a material breach of these Terms;
- because of overdue undisputed fees after we have given notice and a reasonable opportunity to pay; or
- to protect the Service, other customers, or individuals whose data is in the Service.
Where practical, we will give notice before suspension and limit the suspension to what is needed. We will restore access promptly once the reason for suspension has been resolved.
22. Term and ending the contract
The contract continues while the Customer has an account and, for paid plans, while the applicable subscription remains active.
Either party may end the contract if the other materially breaches these Terms and does not remedy the breach within 14 days of written notice, or immediately if the breach cannot reasonably be remedied. Either party may end the contract if the other becomes insolvent, enters administration or an equivalent process, or stops paying its debts as they fall due.
The Customer may stop using the Service at any time. Ending a paid Stripe subscription is done through the payment method or account controls made available at checkout, or by contacting us at hello@yeschefai.co.uk. These Terms do not create a separate cancellation deadline, minimum term or termination-for-convenience programme beyond what checkout or a written Order Form actually provides.
We may end a paid subscription if fees remain unpaid after notice and a reasonable opportunity to pay. On ending: accrued fees remain payable; the licence in clause 4 ends; each party must return or delete the other party's Confidential Information on request except where retention is required by law or in routine backups for a limited period; and Customer Personal Data is handled in accordance with the DPA. Clauses that are intended to survive, including 6 to 10, 15 to 20, 22, 25 and 26, continue.
23. Force majeure
Neither party is liable for delay or failure to perform caused by an event beyond its reasonable control, including infrastructure or communications failure, epidemic, fire, flood, act of government, or failure of a third-party provider that is not caused by that party's negligence. This clause does not excuse payment of fees already due.
24. Changes to these Terms
We may update these Terms for legal, security or product reasons. The current version is the one published on this page. For an existing paid Customer, we will give reasonable notice of a change that materially reduces the Customer's rights or increases its obligations, and where appropriate we will ask the Customer to accept the updated Terms. Continued use after the stated effective point of a notified change constitutes acceptance, except where the law requires a different method.
25. Notices
Formal notices under these Terms must be sent by email to hello@yeschefai.co.uk for Yes Chef AI, and to the email address on the Customer's account for the Customer. A notice is treated as received on the next business day after sending, unless the sender receives an automated delivery-failure message.
26. General
These Terms, the DPA, and the checkout or Order Form commercial details are the entire agreement for the Service and replace earlier discussions about it. Each party acknowledges that it has not relied on a representation that is not set out in those documents, without affecting liability for fraud.
A failure to enforce a right is not a waiver. If a provision is unenforceable, the rest remains in effect. Nothing in these Terms creates a partnership, agency or employment relationship. A person who is not a party has no right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.
The Customer may not assign the contract without our prior written consent, not to be unreasonably withheld. We may assign the contract to a purchaser of our business or in a corporate reorganisation, provided the assignee assumes our obligations.
We may vary these Terms only as described in clause 24. Any other variation must be agreed in writing by both parties.
27. Governing law and courts
These Terms and any non-contractual obligations arising from them are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that we may seek injunctive or equivalent relief in any court of competent jurisdiction.
28. Contact
Questions about these Terms can be sent to hello@yeschefai.co.uk.
Company details
Yes Chef AI Ltd
Registered in England and Wales
Company no. 17117657
Registered office: 71–75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
hello@yeschefai.co.uk